Last updated: 20 August 2026
Wedding bookings can involve date-specific vehicles and third-party commitments. This policy explains the cancellation process without publishing a universal charge schedule that may not apply to every wedding service.
How to Cancel
Send the request through the WhatsApp number, phone contact or email thread used for the booking. Include the booking reference, customer name, wedding date and the affected service. A cancellation is recorded when Luxorides receives the request and acknowledges it in writing.
Booking-Specific Terms
The cancellation and refund conditions disclosed before confirmation apply to that booking. They may differ for a specific vehicle, decoration, multi-car fleet, destination movement, multi-day service or another requirement involving date-specific commitments.
Changes & Rescheduling
A date, time, route, city, vehicle or service change is subject to availability. If the requested change cannot be accommodated or materially changes the confirmed service, Luxorides will explain whether the original booking must be cancelled and a new plan confirmed.
No-Show & Late Changes
If passengers are unavailable at the confirmed pickup point, cannot be contacted or do not begin the movement within the agreed waiting arrangement, the booking may be treated as a no-show under its written terms. Share ceremony, flight, train or route delays as early as possible so continued waiting can be reviewed.
Committed Third-Party Services
Where decoration, permits, vehicle positioning or another third-party commitment was specifically disclosed and agreed for the booking, recoverability depends on the applicable supplier commitment and the written booking terms. Luxorides will explain any relevant deduction or limitation when reviewing the request.
Cancellation by Luxorides
If Luxorides cannot provide the confirmed service or an acceptable alternative because of a matter within its reasonable control, the team will review rescheduling or a refund for the affected service in line with the booking record and applicable law.
External Disruption
For severe weather, road closures, government restrictions, public emergencies or similar events beyond reasonable control, Luxorides will review what remains operationally possible and discuss rescheduling, an alternative or another appropriate outcome. Any genuinely committed third-party service will be considered transparently.
Refund Processing
Once a refund is approved and the amount is confirmed, Luxorides generally initiates it within five to seven business days to the original payment method. Banks, card networks and payment providers may require additional time to credit it.
Cancellation Contact
For a cancellation or refund question, reply through the confirmed booking channel or email weddings@luxorides.com with the booking reference and relevant payment record.